REFUND AND RETURN POLICY

Return Eligibility

We want customers to be satisfied with their purchases. Eligible products may be returned under the conditions described in this policy.

To qualify for a return:

• The item must be unused.
• The item must be in original condition.
• Original packaging should be retained.
• Return requests must be submitted within the applicable return period.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized products
• Custom-made items
• Perishable goods
• Opened hygiene products
• Certain pet health items
• Gift cards
• Clearance items

Return Request Procedure

Customers seeking a return should contact customer support and provide:

• Order number
• Product details
• Reason for return
• Supporting photographs if applicable

Approval must be obtained before returning merchandise.

Refund Process

Approved refunds are typically processed after returned items are received and inspected.

Refunds may be issued to the original payment method used during purchase.

Processing times may vary depending on:

• Financial institutions
• Payment processors
• Banking systems

Partial Refunds

Partial refunds may be issued under circumstances such as:

• Products returned in damaged condition
• Missing accessories
• Missing packaging
• Signs of use

Exchange Policy

Eligible items may be exchanged for identical products if available.

Exchange requests are subject to inventory availability and approval.

Damaged or Defective Products

If a product arrives defective or damaged, customers should contact us promptly with supporting evidence.

We may offer:

• Replacement products
• Store credit
• Partial refunds
• Full refunds

The appropriate remedy will be determined after review.

Chargebacks

Customers are encouraged to contact us directly before initiating chargebacks through their financial institution.

Unauthorized or fraudulent chargebacks may be disputed with supporting transaction records.